Roaming cost management
When you travel abroad, additional roaming costs could occur for usage not included in your subscription. Now, you can set roaming spending limits in order to avoid any unexpected charge. Your roaming settings can be adjusted at any time in My Account.
Key benefits
No bad surprises! Track your roaming costs in real time
Set and modify your spending limits at any time.
Manage your roaming spending limits easily in My Account.
The questions about roaming limits only concern customers with a subscription (not Prepaid).
You can set two different roaming spending limits for usages not included in your subscription:
- for roaming data
- for roaming calls and SMS
By default, the roaming limits are set at 250.- each per month. At any time, you can simply adjust these limits in My Account.
The roaming limits you set cover all costs related to your roaming usage not included in your subscription.
Costs covered:
- Roaming data
- Roaming calls:
- Incoming calls
- Local calls
- Calls to Switzerland
- Calls to other countries
- Calls to voicemail
- Calls to premium numbers
- Forwarded calls - Roaming SMS: outgoing SMS only
Costs not covered:
- Roaming Data Packs
- Roaming data options
- Plane, Boat & Satellite packages (data, calls, SMS)
Free of charge:
- Roaming data to access «Cost Control»
- Incoming roaming SMS
To set or modify your roaming spending limits easily at any time, all you need to do is to log in to My Account.
1. Access your My Account page and go to the Set-up page. If you don't have an account yet, you can sign up here.
2. In the roaming costs management area, select the amount of costs you do not want to exceed for the two categories (Roaming Data & Roaming calls/SMS).
3. You can adjust these limits at any time and you will receive a confirmation SMS each time you do.
Your roaming usage might be blocked before you reach the limit you have set. Post Mobile reserves the right to apply lower spending limits to ensure that your financial exposure is limited.
You can completely block the roaming usage by calling our Contact Center at 0800 701 801 (+41 78 7 801 801 when abroad, subject to fees). In this case you will not be able to use any of our services (data, calls, SMS and voicemail) on the mobile network while abroad.
You can also put both your roaming spending limits at CHF 0.- if you only want to use the roaming data, calls or SMS included in your subscription. You can unblock the roaming usage or modify your roaming limits at any time.
Incoming roaming calls (calls you receive while abroad) are charged per second instead of per minute. Outgoing roaming calls (calls you make while abroad) are charged in the following way (instead of by the minute): the first 30 seconds are charged, then the following duration is charged by the second. Total amounts will be rounded up to the next 10 cents.
You can save money by activating options in My Account or by going to Cost Control (not over Wi-Fi) to buy packages at very attractive prices.
The usage of your mobile phone on a plane, ship or in a satellite zone is blocked by default. If you want to use your mobile phone, you have to activate a package in advance (for calls, SMS or data) by visiting Cost Control and selecting the package you need on the Satellite tab.
Data:
If several roaming Data Packs and roaming data options are activated or available during a stay abroad, they will be consumed in the following order:
1. Data Pack – if activated
2. Roaming data option (Swiss, Europe…)
3. Roaming data allowances included in the mobile subscription (Swiss, Europe...). If you are in a zone where your subscription has no data allowance included and you have not activated an option, you will be charged at the standard rate as soon as you start surfing if you did not book a Data Pack or when your Data Pack is used up.
Calls:
If you have roaming call minutes included in your subscription (e.g., Swiss), they will be consumed first. Once used up, you will be charged according to the minute rate applicable to your subscription.