New billing model
We would like to inform you of an important development concerning Post Mobile’s billing model to improve your experience. This will make it easier to understand your invoices, and it allows for an extension of the payment period.
What changes for you?
Until now, the billing cycle ran from the 10th of the month to the 9th of the following month. As of 1 July we are moving to a calendar period, from the 1st to the last day of the month; thus, we will be issuing your Post Mobile invoices at the beginning of the month.
These invoices will include the monthly fee for the current month as well as any out of bundle charges for the previous month.
July 2024 transition invoice
Hence, the July invoice will serve as a transition invoice between our old and new billing model. This transition invoice therefore includes:
- the monthly fee for the month of July (new model);
- any out of bundle charges for June.
Invoices from August 2024
Your invoices will be issued according to the new model and will include:
- the monthly fee for the current month;
- any out of bundle charges for the previous month.
For more information on your invoices from August 2024, please consult our interactive guide: https://www.post-mobile.ch/bill-explained.
Will I end up paying more?
No. Of course, you only pay for the duration of service specified in your contract.
Good news :
While generating no additional costs, this change to a calendar period allows a more logical view of your invoices and extends your payment period thanks to early dispatch. The payment due date remains the 28th of the month.
No. Of course, you only pay for the duration of service specified in your contract.
In fact, your last invoice will contain only your consumption. The monthly fee for your subscription will have been invoiced at the beginning of the last month.
Your last invoice will contain only your consumption. The monthly fee for your subscription will have been invoiced at the beginning of the last month.
We are sorry you are not happy with this change. However, payment terms are not fixed by a contractual clause, and early termination fees apply in the event of termination.
Once your mobile services have been activated, you may receive an invoice for the recurring costs of your subscription for the month of activation. They are billed on a pro rata basis and cover only the period from the activation to the end of the month.
The invoice may also include any activation fees.
You will receive your first monthly invoice with the agreed amount at the beginning of the following month.
Both invoices must be paid by the due date, which is the 28th of the first full billing cycle.
No. The payment due date remains the 28th of the month. After this change, you will have more time to pay your invoice, since it will be sent to you sooner.