Refund

Your Prepaid SIM refund

Please note: Refunds are only possible if your SIM card cannot be activated.
Simply fill in the form below and we'll refund you the cost of the SIM card.

For more information, call us on 0800 701 801.

Card SIM data

Sim Card ID *

Verification Code *

For the refund of your SIM card, you need the SIM Card ID and the Verification Code. Both can be found on the SIM card holder.

Your personal data

Fill in the following fields with your personal as they appear on your your identity document. These must be transcribed exactly as they appear in order to successfully verify your identity via the is successful.

Gender

First name

Last name

Date of birth

Date of birth: Day

Date of birth: Month

Date of birth: Year

Nationality *

ID type *

ID number / Work permit*

E-mail *

Confirm email adress *

Billing and delivery address

The address must be in Switzerland or Liechtenstein.

Address : street and number *

Postcode *

City *

Contact number *

We will contact you on this number if we have any problems.
Your number must be in the format 0781234567 or 0041781234567.

Bank details for reimbursement

Select account type *

IBAN *

Bank account owner *

I have read and agree to the terms and conditions

See GTC here