Your Post Mobile bill explained

1. In this section, you will find your billing account number. As of now this is your unique reference number for all interaction with Salt to ensure fast identification
2. Current month: your costs for the current month (usually, subscription recurring fees, instalments, additional recurring services)
Previous month: your costs for the previous month (usually related to consumption, one-time costs and compensations, other pro rata costs)
Amount to be paid: amount to be paid for this bill by the date indicated. In case of payment in advance and overpayment, the balance will be in your favor and will be deducted from the total amount to your bill. 
Important: Depending on your payment method, you will find a dedicated section below. For more information on payment methods, please visit: https://www.post-mobile.ch/bill-payment
 

3. Your QR-bill and payment options: the amount indicated on your QR-bill is the amount you have to pay by the date indicated. 
 

1. Subscriptions: the detail is provided for each of your lines with the user’s name and the corresponding number. 

2. Current month: your costs for the current month: recurring options, instalments and discounts are also displayed in this section.

3. Previous month: summary of your consumption over the previous month (calls, SMS, internet and Premium services). 

4. One-time charges and compensations : eventual one-time charges and compensations indicated in this section are added on your billing account. 

5. Recap : summary detailing the savings you've made on your bill.
 

This section shows all your usage whether or not the costs are included in your subscription. If you get your bill by email, you get this automatically and it's free. If you get a paper bill, you can choose to have this detail for CHF 5.- a month. 
 

• If you leave your voicemail box activated abroad, unanswered incoming calls which are redirected to your voicemail box will be charged if you are in a country which is not included in your price plan or if the call volume included in your price plan is already consumed. You will see the charges both in the section «Calls received abroad» and in «Calls from abroad», as incoming calls are reaching your mobile phone abroad and then are redirected to your voicemail box in Switzerland.
   
• In the «Calls passed from abroad» section, your own calls to your voicemail box are displayed with the number 418607XXXX (XXXX being your number).

Example of a subscription not including roaming in France:



 

• If you want to avoid these charges, you can add a roaming option for the country you are visiting (See this page).
   
• You can also decide to deactivate your voicemail box when travelling (see this page)

Value-added services

Value-added service numbers are used by companies to provide and charge a service through a number.

In Switzerland, value-added services are usually starting with 08 or 09 (0800 are however free of charge).

Calls to these numbers are displayed on the bill in the «Value-added services» section.
 

Example:

• For more information on value-added services, please visit 
  https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html .
   
• You can use the following tool to search for the owner of a specific value-added service number:
  https://www.eofcom.admin.ch/eofcom/public/searchEofcom_InaAllocated.do
   

Premium SMS

Premium SMS are a good method to pay specific services via your mobile phone.

They are displayed in the «Premium SMS» section on your bill.

Example:

However, if you want to avoid costly misuses, you may want to block them. You can block premium and adult services by sending an SMS with BLOCK ALL to 5155. To block only adult services, send BLOCK ADULT to 5155.
Please note:

This only blocks the services billed via Post Mobile.

If you send BLOCK ALL, you will no longer be able to use your phone to pay for certain services (e.g. Selecta, parking tickets, etc.).

Those SMS are not sent by Post Mobile. They are sent by a service provider.

Activation before the 25th of the month

On activation                                                 Beginning of following month 

You can start using your new line as soon as
you receive your SIM card and phone 
(if applicable). You will receive a purchase bill 
(by e-mail or in paper format, depending
on your choice) including the pro rata monthly fee 
and the costs of your order (if applicable). 
Payment of the bill is due by the 28th of the month.

You will receive your first monthly bill at the beginning of the following month.

Example of a purchase bill 

The fees for your order and the fees for the month of activation are billed from the day your line is activated (or from the day your number is transferred, if you have requested a transfer).

If the line is activated before the 25th of the month, you will receive a purchase bill containing only the following charges:

1. Monthly fee for the current month: : your costs for the month in which activation took place: pro rata monthly subscription fee, additional services, discounts.

2. One-time costs and adjustments : charges relating to your order, such as activation fees, installments and device payments.

Activation after the 25th of the month

1. You can start using your new line as soon as you receive your SIM card and phone (if applicable).

2. You will receive your first monthly bill at the beginning of the following month. It will contain the pro rata charges for the previous month as well as the costs for the current month.

Example of a monthly bill:

If the line is activated after the 25th of the month, you will receive a bill containing the following charges:

1. Current month : monthly subscription fee.

2. Subscription and options for the previous month: your costs for the month in which activation took place: pro rata monthly subscription fee, additional services, discounts.

3. One-time costs and adjustments : charges relating to your order, such as activation fees, instalments and device payments.

A price plan change may occur during the month or at the end of the month. If a change occurs during the current month, it is visible in the «Previous month» section of the first bill issued after the price plan change:

1. Refund for your old price plan: the monthly cost of the old price plan is refunded for the period from the change to the end of the month. Discounts are also returned. All amounts are pro rata for the period concerned.

2. New price plan charge: the monthly cost of the new price plan is billed for the period from the change to the end of the month. Discounts are also added. All amounts are pro rata for the period concerned.

Your last bill is issued when your account is closed.

1. Current month : there are no costs for the current month, as the subscription was debited from the previous bill.

2. Previous month :your costs for the previous month: consumption, one-time costs and compensation, if applicable.

3. Consumption: summary of your consumption over the previous month (calls, SMS, internet and Premium services).